October 20, 2012
215 days ago
by allisonnorm
Free digital download with ticket purchase?
Hi! I went to the Santa Cruz concert last night and I saw that ticket purchasers will receive a free digital download of The North. My receipt from purchasing tickets didn't indicate this - does anyone know how to receive?
Thanks!
"Stars are hitting the road to celebrate the release, and fans who purchase tickets for any of the US headlining shows will receive a free digital copy of the album."
October 20, 2012
214 days ago
by bue car
RE: Free digital download with ticket purchase?
From the news section on here:
Hey guys, sorry for any confusion! Every ticket in participating cities automatically includes a digital version of our new album (click on "get tickets" next to your city on the Shows page to see if this ticket comes with the record.)
You will receive an email from Ticketmaster within five days of your purchase with information on how to download "Theory of Relativity." Then on September 4, the album release date, you'll receive another email with redemption instructions for the full album.
Full FAQ below:
Q. I bought a ticket online! How and when will I (or did I) get the music?
A. Everyone who buys a ticket, receives a unique code and a link to a redemption page in their confirmation email. Most redemption downloads arrive within 48-72 hours of ticket purchase. So check your email, as well as spam folder.
Q. I purchased multiple tickets, do I get multiple copies of the music?
A. Yes! If you purchase multiple tickets, you will receive multiple codes. So if you bought tickets for friends or family, they can also download the track “The Theory of Relativity” and their own digital copy of The North, due out September 4th.
Q. I purchased my tickets directly from the box office, or over the phone. Do I still get the album and track?
A. Of course! EVERY ticket comes with the music. If you purchased your tickets in person or over the phone, the box office will provide you with download cards along with each ticket purchased. Download cards will provide the same audio, in the same timeframe, as the online purchasers. If you have any problems, please contact M Theory (service@mtheoryllc.com) for redemption instructions.
Q. I bought a ticket but haven’t received any music or downloads. What should I do?
A. Most redemption downloads arrive within 48-72 hours of ticket purchase, but this may vary slightly by ticketing outlet. If you still don’t have your download instructions after a week, please contact M Theory (service@mtheoryllc.com).
Q. My download link isn’t working, who do I contact?
A. For problems with downloading, or with specific codes, contact M Theory (service@mtheoryllc.com) for questions.
Q. The downloads worked perfectly, but who should I contact if I have questions about my actual tickets?
A. For questions about your tickets, please see the instructions in your purchase confirmation email, or contact the venue’s box office.
